After leaking for over a year, a couple in Bromley was left feeling “shaken” and “stressed”.
Clyde Kenny Singh, Adam Kenny Singh’s father, Tanya Kenny Singh, his partner Tanya and their own home on Ethelbert Close have fought for over a year to get help from Pinnacle Group and Bromley council after their roof in the bathroom was damaged by a leak.
Clyde and Tanya’s worst fears came true on Sunday October 1. Their bathroom ceiling collapsed, with tiles scattered across the floor.
Adam said to the News Shopper that his father has been disabled for 30 years. There are some days he is able to walk and other times he cannot get up from bed.
Experts have said for years that the problem is simply condensation.
There was water dripping from the ceiling of the bathroom on Saturday and Friday. Someone came to check it out and found nothing.
The ceiling fell down on Sunday.
If my father had gone to the toilet, this story would have been a different one, because he’d be dead.
Bromley council spokesperson said that the Council is “sorry to hear about this situation” and they will monitor it to make sure there’s no repeat.
Adam claims that Pinnacle Group is responsible for the maintenance of the above property, despite it being owned by Bromley council. Adam believes Pinnacle Group has not taken the matter seriously and sent his family in a “circle”.
Adam said: “My father was bedridden for two weeks while the mess was resolved.
Pinnacle Group has been told by Bromley Council that they do not manage the property and we must go through them.
The answers are textbook.
Pinnacle Group informed Tanya in an email sent to her by News Shopper, dated July of this year that “no leak was found”. The property also had “no visible sign” of water or leakage.
It also stated that “possibly” the droplets were caused by condensation, which led to the experts saying that they would “advise”, for Clyde to Tanya get their own plumbing out.
Pinnacle confirmed through a spokesperson that the contractors “were unable to detect a leak” during initial inspections. However, after additional inspections the leaks identified were “treated quickly”.
The company added that it had been in contact with both the resident and his family on a regular basis to try to solve the problem.
Pinnacle apologized to Adam via email for any “inconveniences, damages and disruptions” caused and stated that it would “take the necessary steps to rectify this”.
Pinnacle sent Adam a second email confirming that they had been aware of Adam’s concerns and, while they had “always” sent contractors to track and fix the leaks and other problems, they weren’t “always related”.
Pinnacle said that an expert contractor repaired the ceiling of the bathroom and that they “will return” once the plasterboard is dry to paint it. They also plan to replace the cracked tile that was broken when the ceiling fell.
In the email, it is also stated that an interior designer will return to redecorate hallway after watermarks were spotted as a possible result of clicking on a link.
Adam insists that “nothing has yet been done” other than the ceiling having been fixed and sprayed.
Adam said: “My dad and his spouse are afraid to go to the toilet because of a situation that should never have happened.”
Tanya and my dad are in the middle of trying to sell their house, but until they resolve the problem it’s not possible.
It doesn’t require an expert to know that everything is a lie.
Pinnacle’s full statement read: “We apologize for any inconvenience and disruption caused by the leaks on the property. The safety of residents and neighbours is a very important issue to us. We have done everything we could to make sure that their homes are safe.
Pinnacle has been in constant contact with the family and resident to try to solve the problem.
While initial inspections conducted by our maintenance contractor were not able to detect a leak in the system, later inspections that did reveal leaking systems were addressed quickly.
The remedial work on both houses is now completed. All the necessary checks were carried out in order to make sure that the apartment was dry and safe, with no remaining problems.
Bromley Council’s full statement read: “The Council regrets to hear about the situation and distress it has caused.” We understand that Pinnacle has resolved the issues and repaired the damages caused. However, we continue to monitor this situation in order to prevent a recurrence.
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