April 23, 2024
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By Asha Patel
A family from Shepshed, England has been living under a roof that leaks for over two years. The roof was condemned by a roofing contractor last year but no action has been taken.

Adam Baker and Kelly Townsend notified their housing association Longhurst Group two years prior about roof concerns. Mr Baker claimed that despite taking time away from his job to install scaffolding and start repairs around the home, the project only lasted a few short hours.

He continued to complain about the leaks, and slipped and fell as a result. Longhurst Group officials stated that the delays put him, his family and especially his partially-sighted wife at risk. The roofing company has experienced a “substantial” backlog of work due to the failure in communication between a former contractor and Longhurst Group since pandemic.

“I kept returning to them, and finally a new contractor came and looked at it. He immediately condemned it – and nothing else happened.” He said.

The weather continued to worsen despite the fact that the roof was unfit. The shower that occurred in April damaged the ceiling of the bathroom, which led to the leaky kitchen. He said that as soon as he opened the front door, he recognized the home and couldn’t understand why they had not done anything. It’s coming down, our daughters are home. It’s unsafe.”

The contractor could not fix the leak because the roof was already condemned. He said that the roof leaks when it rains. “We can only keep adding buckets, but when no one is there it leaks in to the kitchen.”

Mr Baker was frustrated about the roof on their vacation home. He had contacted him several times. Mr Baker pointed out they have been excellent tenants without missing any payments for six years, yet despite landlord newsletters and survey results, they are not being heard.

LeicestershireLive interceded, and contractors checked out the ceiling of the bathroom. The tenants were given six weeks to replace the roof.

Longhurst Group’s spokesperson admitted to a communication breakdown that resulted in a two-year wait at the home of a client. The roof was initially repaired with interim measures, but now it’s clear it must be replaced completely. The contractor, Ian Williams, is making arrangements to finish the job within two months.

If required, we will offer alternative accommodations to our customers and their families. We apologize for taking so long to identify and resolve the issue. Recently, we have faced major obstacles that prevented us from providing the service our customers demand. The backlog created during the pandemic as well as labour and material supply issues are all part of this.

The service we provide to our customers has improved since the appointment of new contractors. We have failed to meet the standard we had set in this instance. However, we will complete the work required as soon as possible to the highest standards.”

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